Microsoft has released a hotfix that should correct our problems with properties missing when saving a Exception Memo or Information Request.  This hot fix will allow us to return to installing all updates on a regular cycle.  Of course there is no way to know that that future updates will not break this fix.

To install download the hotfix from here and install  This fix is for users running the 32 bit version of Microsoft Office.

Follow the installation step and you may be required to reboot at the end of the installation.

Please report if you install this update and it does not work or introduces any new errors.

As per the article the prerequisites for the hotfix are :


To install this hotfix package, you must have either Microsoft Office 2010 Service Pack 1 (SP1) or Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:


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List of all Office 2010 SP1 packages


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List of all Office 2010 SP2 packages